Teams at OfficeRnD

Leads revenue operations strategy across Sales, Customer Success, and Marketing. Owns GTM forecasting, reporting, operating cadence, strategic analysis, and cross-functional programs. Identifies root causes behind performance trends, advises senior leadership, supports pricing and packaging decisions, evaluates markets and monetization opportunities, and partners with Finance on revenue planning, quota setting, territory design, and segmentation.

Provide technical customer support for a complex SaaS platform through email, chat, and remote sessions. Troubleshoot integrations, REST APIs, HTML/CSS templates, payment gateways, accounting systems, CRMs, and door access hardware. Reproduce and document bugs, collaborate with Product, Development, and QA teams, manage SLA-driven tickets, communicate customer feedback, and proactively identify issues.

Own a B2B SaaS product area, driving adoption, retention, and revenue. Responsibilities include shaping strategy and roadmaps, building business cases, defining and prioritizing requirements, collaborating with design and engineering to ship products, conducting customer research, using analytics and experiments, and partnering with Marketing, Sales, and Customer Success on positioning, adoption, and customer feedback.