Odin Benefits Overview

Own the full inbound sales cycle for Odin’s private markets investment platform, from lead qualification through close. Build and manage a growing customer book of angels, syndicate leads, and fund managers, while contributing to sales processes, automation, and playbooks. The role requires high-volume short-cycle sales experience, strong organization, commercial judgment, reliable follow-through, and credibility with experienced investors. Private markets exposure is beneficial but not required.

Answer and resolve customer support tickets across the private investment lifecycle using Zendesk. Learn the platform deeply, triage urgent or compliance-sensitive issues, escalate appropriately, identify recurring problems, and advocate for product improvements. Serve as the customer’s internal voice while communicating clearly with sophisticated customers handling investments, money, and regulatory matters.

Leads and remains hands-on in engineering execution, owning code, architecture, quality, reliability, technical standards, and delivery. Hires and develops the engineering team, manages performance, improves AI-enabled productivity, and partners with Product and external technical vendors. Establishes practices for testing, incident response, post-mortems, on-call, and financial accuracy while scaling the team from six to approximately 15–20 engineers.