Teams at Oddin.gg

Provides frontline B2B customer support during live esports betting events. Investigates data, odds, market states, JSON payloads, and settlement disputes using monitoring and back-office tools. Coordinates incidents and escalations with Trading, Product, Risk, and Customer Success teams, performs match integrity checks, maintains documentation, and conducts shift handovers across global offices. The role operates remotely on rotating shifts, including weekends, in a 24/7 environment.

Coordinate daily esports studio operations, including player rosters, match schedules, staffing, live broadcasts, referees, and studio personnel. Monitor live matches, resolve operational and technical issues, maintain records, enforce procedures, and support onboarding and training. The role also contributes to process improvement, operational scaling, and issue escalation in a fast-paced, on-site, shift-based environment.

Own and improve the company’s infrastructure and deployment environment. Manage Docker-based CI/CD workflows across GitHub Actions and AWS, maintain MySQL databases, improve system reliability and scalability, support monitoring and high availability, and coordinate infrastructure work between Aarhus and Prague teams. Participate in an on-call rotation for mission-critical esports data feeds.