Teams at Octopus Energy

Audit customer calls, emails, and chats against quality and compliance standards; provide constructive feedback; track trends; identify knowledge gaps; support coaching and process improvements; and conduct checks covering identity verification, data protection, FCA requirements, vulnerable customers, complaints, and customers in arrears.

Help customers switch energy suppliers, select gas and electricity tariffs, and adopt low-carbon technologies such as heat pumps, solar, and EV chargers. Own customer queries from initial contact through resolution, answer installation questions, coordinate handoffs to specialist teams, and deliver empathetic, clear, personalized support in a fast-changing environment.

Develop and manage B2B sales pipelines for Octopus Fleet’s French market, generating leads, acquiring customers, and exceeding targets. Manage CRM records, onboard and support customers, upsell during the first six months, and deliver customer launch events. Build relationships across internal teams and business customers while promoting electric vehicle charging, fleet electrification, and decarbonization solutions. Requires at least two years of B2B sales experience, French proficiency, consultative selling skills, and strong customer focus.