Teams at Ocient

Owns diagnosis and resolution of complex customer issues across a distributed database platform. Responsibilities include SQL and query performance troubleshooting, Linux administration, customer onboarding and deployments, managed database monitoring, root-cause analysis, documentation, technical escalation, and collaboration with Engineering. The role provides customer support through tickets, email, and phone, participates in on-call rotations, and uses AI-assisted troubleshooting.

Drive account-based prospecting and pipeline generation into telecommunications carriers and CSPs across the Americas. Develop executive relationships, qualify opportunities, coordinate discovery with AEs, collaborate on ABM campaigns and partner channels, and use AI-powered sales tools and CRM to accelerate sales velocity and contribute to revenue targets.

Creates technical documentation for Ocient’s unified data platform, especially data-loading functionality. Partners with engineers, product managers, and subject matter experts to gather requirements, manage writing timelines and review cycles, communicate progress, and deliver accurate, user-focused content. The role requires strong technical writing, organization, collaboration, and project management skills, with familiarity in databases or data warehouses. AI, SQL, Markdown, docs-as-code, and technical diagram experience are advantageous.