Teams at Oceans XYZ

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.

Manage end-to-end conversion rate optimization programs for approximately six e-commerce brands. Conduct GA4, heat-map, survey, review, and customer research; identify funnel barriers; develop hypotheses and experimentation roadmaps; coordinate A/B test launches; analyze statistical results; and recommend conversion improvements. Collaborate with designers, copywriters, project managers, and clients while supporting landing-page messaging, funnel mapping, and commercial growth initiatives.

Designs and delivers business-aligned learning programs that prepare talent for client work. Responsibilities include instructional design, facilitation, digital learning system optimization, automated assessment workflows, learning impact measurement, knowledge management, community engagement, and cross-functional partnership with talent, operations, and client-facing teams.