Teams at OANDA

Serve English- and Polish-speaking clients through live chat, phone, email, and digital platforms. Explain products, troubleshoot platform and account issues, resolve standard cases using CRM and ticketing tools, document interactions, and follow operational and regulatory procedures. Support account opening and funding requests while helping improve customer satisfaction and reduce attrition. Participate in training and operational briefings, with hybrid office attendance twice weekly and possible rotational weekend or holiday coverage.

Lead the strategy, roadmap, discovery, delivery, and optimization of a high-performance mobile trading application. Drive user research, experimentation, analytics, KPI growth, and cross-functional execution with engineering and design teams. Resolve dependencies, govern releases, assess feature performance, and report results to leadership. Mentor product managers, establish modern product practices, and use AI tools to improve research, documentation, and decision-making.

Define and execute the strategy and roadmap for a mobile trading application. Lead product discovery, user research, experimentation, agile delivery, stakeholder alignment, KPI analysis, and release governance. Partner with engineering and design to deliver high-performance mobile experiences, resolve dependencies, mentor Product Managers, and use AI tools to improve research, documentation, analytics, and decision-making.