Teams at OakStar Bank

Provides first-line customer support for a bank through phone, email, and secure messaging. Handles account inquiries, transactions, password resets, debit card activation, digital banking guidance, and routine issue resolution. Verifies customer identity, protects sensitive information, follows banking regulations, documents interactions, escalates complex or fraudulent issues, and refers customers to relevant financial products. Requires strong communication, problem-solving, computer, math, and organizational skills, with occasional travel between locations.