Oak Street Health Supporting Care Teams Across the U.S.

As a principal UX designer, Hector Oropeza is responsible for maintaining consistency of user experiences across products. “We collect user feedback using tech like FullStory, and conduct research through video chat or in-person sessions,” he said. Oropeza attributes his team’s success to tools like Mixpanel, Figma, Axure and Storybook, which help deliver the best product experience for Oak Street Health’s users. What else impresses him? The company’s focus on autonomy. “This ultimately leads to better tools for the care team, which in turn will help deliver better clinical outcomes.”

Thanks to Leigha's experience as a nurse, she’s familiar with how technology can be a caregiver pain point instead of a valuable tool that can help treat vulnerable patients holistically. Unwilling to settle for the status quo, Leigha and her team use comprehensive user feedback to design roadmaps for cutting-edge tech that allows caregivers to focus on what matters: treating the patient, not just their diagnosis.