Jobs at Oak Harbor Freight Lines Inc (OHFL)

Coordinates IT projects from initiation through closeout by maintaining schedules, budgets, milestones, documentation, risk logs, and status reports. Supports project planning, governance, stakeholder communication, testing, training, implementation, deployment, and closeout activities. Escalates risks and delays, organizes meetings, tracks action items, and collaborates with project managers, technical teams, executives, operational employees, and vendors.

Leads business technology and data transformation for corporate departments by analyzing processes, developing dashboards, enabling AI and automation, and implementing low-code solutions. Partners with business leaders and IT to translate operational needs into practical technology improvements. Responsibilities include workflow automation, data quality enhancement, reporting, process improvement, user adoption, testing, training, change management, and coordinating technology implementations that improve productivity and decision-making.

Supervise and mentor a regional customer experience team, ensuring high service and customer satisfaction standards. Handle escalated concerns, coordinate with operations and sales, provide performance reporting, coach employees, support hiring and onboarding, deliver training, identify service gaps, and recommend improvements. The role requires travel to other terminals, less than 10% of the time, and includes general office responsibilities.

Partners with leaders and management on HR strategy, employee relations, benefits, workers’ compensation, leave administration, onboarding, compliance, engagement, training, and HR reporting. Advises on federal and multi-state employment regulations, analyzes workers’ compensation claims, supports HR projects, mentors HR generalists, and helps improve HR processes and talent development. The role is onsite in Auburn, Washington four days weekly after training, with occasional overnight travel to terminal locations or training events.