Nubank Benefits Overview

Build and maintain analytical models, indices, and exposure metrics to identify and monitor sustainability, climate, social, and reputational risks. Automate data collection, processing, and visualization; develop KRIs and dashboards; perform thematic analyses and post-mortems; and lead cross-geo projects delivering scalable data-driven risk governance outputs.

The Customer Excellence Supervisor is responsible for leading a team to deliver exceptional customer experiences, mentor future leaders, manage performance metrics, and adapt to changes. They must possess strong communication and analytical skills, while aligning with Nubank's values.

The Customer Excellence Manager oversees internal service teams, manages operations, analyzes CX data, leads team development, and collaborates with stakeholders to enhance customer outcomes.