Nuance Communications (formerly TouchCommerce)

TouchCommerce is the innovator in custom online engagement solutions that optimize conversion results for market-leading brands. Founded with a retail-driven perspective to replicate the in-store customer experience online, we combine leading-edge technology and deeply experienced talent to identify and convert high-value site visitors by providing the live assistance they need to complete their purchase. We design and deploy fully-integrated, customized solutions catering to individual client specifications. Leveraging our proprietary technology platform RightTouch, a targeting engine that deepens understanding of your visitor, our experts help you plan, engage and achieve results optimization. This unique combination enables real-time analytics for instant actionable insights. Whether for customer acquisition or customer care and retention, implemented together or separately, your TouchCommerce solution is built to increase sales, increase self-service and reduce support costs while ultimately ensuring a more satisfactory online shopping experience.