Teams at NTT Ltd.

Leads concurrent client projects and programs from concept through implementation, managing scope, budgets, schedules, risks, issues, quality, and change control. Acts as the primary client contact, resolves escalations, coordinates project teams, and maintains stakeholder communication and satisfaction. Supports presales activities by scoping solutions, preparing proposals, presenting delivery approaches, and influencing services sales. Requires strong project management, client engagement, communication, commercial, and problem-solving skills.

Designs, improves, and supports network infrastructure and IT architectures. Responsibilities include evaluating technology options, developing integration plans, automating network operations, managing escalations, troubleshooting complex issues, supporting security policies, building test environments, piloting deployments, and coordinating with stakeholders, vendors, and senior engineering teams. The role also mentors staff, documents standards and known issues, and drives infrastructure efficiency, availability, and cost reduction.

Owns post-sale client relationships for small-to-medium IT services contracts. Acts as a trusted advisor, drives service adoption, demonstrates client value, manages escalations, identifies expansion opportunities, and leads timely renewals while minimizing churn. Partners with sales and service delivery teams, maintains client data quality, applies client success methodologies, and uses knowledge of ITIL, contracts, billing, financial metrics, and NTT service offerings to support strategic client outcomes.