Teams at Ntiva

Own relationships, retention, renewals, and growth for government contractor accounts. Serve as a technically fluent advisor on managed IT, security, compliance, and technology roadmaps. Lead business reviews, identify service opportunities, coordinate projects and escalations, support CMMC/NIST alignment, manage client expectations, and collaborate with engineering, service delivery, compliance, and finance teams.

Drive new-logo sales of managed IT services by prospecting, developing client relationships, assessing IT needs, presenting tailored solutions, managing pipelines, forecasting revenue, and closing opportunities. The role targets SMB owners and executive decision-makers, requires consultative selling and quota achievement, and involves collaboration with internal teams, CRM maintenance, industry networking, and travel within an assigned territory.

Provide hybrid on-site and remote technical support for managed-services clients. Maintain and improve Windows and network infrastructure, administer Office 365, Exchange, Active Directory, backups, workstations, mobile devices, wireless connectivity, printers, and network drives. Troubleshoot client issues, document configurations, manage service tickets and SLAs, communicate with clients and vendors, participate in projects, and support rotating on-call coverage.