Teams at NT Concepts

Provide day-to-day operational and help-desk support for the DoW enterprise Military Housing (eMH) system from the European Support Office. Support users across housing functions, manage accounts and tickets, deliver remote and in-person training, perform scheduled on-site visits (including international travel), create training documentation, and escalate complex issues to leadership while maintaining continuity with global teams.

Responsible for designing, developing, and maintaining software applications focusing on data integration and backend services. Tasks include API development, data ingest, database management, and collaborating in an Agile environment.

Lead operations and technical team supporting a DoD enterprise Military Housing system: administer SAP BusinessObjects, monitoring (Dynatrace), Splunk, F5, virtualization/storage, backups, Oracle patching, STIG/ACAS remediation, certificate lifecycle, reporting, procurement tracking, and manage maintenance windows and DR exercises.