NPS Prism Benefits Overview

Analyze customer experience datasets, generate actionable insights, and turn complex findings into client-ready presentations. Support client onboarding, engagement, adoption, training, data refreshes, and request management. Partner with commercial, product, consulting, and client teams while becoming an expert in NPS Prism metrics, benchmarks, and industry-specific customer experience dynamics.

Research and prioritize strategic enterprise accounts, identify buying committees, develop personalized multichannel outreach, generate qualified sales conversations, and create new opportunities. The role partners with sales, marketing, client engagement, RevOps, and Bain teams; maintains accurate HubSpot records; prepares account briefs and value hypotheses; engages senior stakeholders; and captures market intelligence to improve commercial messaging and pipeline generation.

Build client-ready dashboards, conduct large-scale data analysis, design data workflows and analytical queries, and apply statistical techniques including regression, sentiment, fraud, and time-series analysis. The role communicates insights to product teams, supports quality control and complex client workstreams, and provides ongoing customer data support. Responsibilities also include optimizing data processes and contributing to automated pipelines and product feature development.