NPS Prism Benefits Overview

Leads a multidisciplinary engineering team spanning data engineering, data science, and software engineering. Responsibilities include people management, hiring, Agile delivery, sprint and backlog planning, stakeholder coordination, technical oversight, platform reliability, scalability, governance, security, compliance, and operational resilience. The manager partners with product, analytics, infrastructure, and business teams to deliver reliable, scalable platforms and product capabilities.

Analyze large customer experience datasets, generate actionable insights, and translate complex analysis into client-ready presentations and stories. Support client onboarding, engagement, training, data refreshes, and request management for the NPS Prism platform. Collaborate with commercial, product, consulting, and client teams while helping organizations use CX benchmarks and NPS metrics to improve decision-making.

Analyze large-scale data, build client-ready dashboards, design data workflows and analytical queries, and apply statistical techniques such as regression, sentiment, fraud, and time-series analysis. The role supports product development, data quality, customer questions, and complex problem-solving while communicating clear insights to product teams and clients.