Teams at Nozomi Networks

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Design, develop, integrate, deploy, and support enterprise Salesforce solutions using Apex, Lightning Web Components, APIs, automation, and data technologies. Build AI-enabled applications with Agentforce, generative AI, LLMs, and RAG; develop Slack integrations and secure enterprise architectures; and apply CI/CD, automated testing, troubleshooting, monitoring, and documentation practices. Partner with cross-functional teams to deliver scalable, secure, production-ready solutions.

Serve as the primary technical contact for enterprise and industrial customers using Nozomi Networks cybersecurity platforms. Deploy, maintain, optimize, and troubleshoot customer environments; tune sensors and alerts; implement integrations, dashboards, and queries; document workflows; deliver training; manage support cases and RMAs; report on platform value; and collaborate with Customer Success, Product, Engineering, and Technical Support teams.