Teams at Now Optics

Assists optical retail customers and patients with eyewear selection, prescription-related questions, complaints, repairs, lens assembly, and order fulfillment. Greets customers, delivers sales-focused service, meets sales goals, maintains store and lab standards, follows safety policies, and ensures orders are accurate and on time.

Manages clinical services in an optical retail store by supervising and training Doctor Technicians, ensuring diagnostic and contact lens protocols are followed, maintaining patient records and HIPAA compliance, supporting patient care, resolving issues, and helping achieve store sales and operational goals.

Provides customer-facing sales and eyewear assistance in a retail optical store. Greets customers, identifies needs, recommends eyewear, achieves sales goals, resolves complaints, handles basic repairs and lens assembly, monitors order accuracy and delivery commitments, and maintains store and lab standards.