Teams at Novum Bank Group

The Senior Payments Controls Officer oversees day-to-day payments operations, ensures compliance, identifies risks, implements controls, and drives process improvements.

Provide onboarding and ongoing customer service training, update training materials and SOPs, run refresher sessions, monitor QA across calls/emails/chats, maintain QA scorecards, deliver feedback, analyze trends, and recommend process and training improvements aligned with KPIs.

Provide independent Second Line oversight of the bank's risk framework, monitoring credit and other key risks, performing reviews, validating models and IFRS9 assumptions, supporting ICAAP/ILAAP, preparing risk reporting, and managing regulatory engagements and remediation activities.