Teams at NOVO

Plan and execute cloud migration and infrastructure improvement projects to migrate/refactor applications to Azure. Implement Azure IaaS/PaaS patterns, ARM templates, blueprints, policies, and DR/BC solutions. Build automation and cloud operations monitoring tools, support Cloud Operations, and produce policies, procedures, and training. Maintain deep expertise in Azure, M365/O365, Exchange, AD, networking, Intune, and PowerShell.

Provide phone, webchat, and in-person IT support resolving hardware, software, network, and printer issues; administer Office 365 and business applications; document incidents in the help desk system; assist with office moves and computer refreshes; maintain regular attendance and lift up to 50 lbs.

Prospect into assigned accounts using phone, email, and social selling; qualify inbound and outbound leads, conduct discovery calls, and set appointments for account executives. Track interactions in CRM, follow up diligently, and share prospect insights with marketing to improve campaigns.