Teams at Novara Software, LLC

Leads a team delivering SaaS implementations and customer onboarding for strategic accounts. Oversees project execution, milestones, escalations, capacity, KPIs, documentation, and customer handoffs. Coaches Implementation Managers, improves delivery processes, coordinates cross-functional partners, and ensures customers activate solutions and achieve value on schedule.

Own quality evaluation for LLM-driven and agentic products by building regression suites, golden datasets, scoring rubrics, and test harnesses. Detect hallucinations, tool-calling failures, prompt regressions, and unsafe behavior. Define reliability metrics, integrate evaluations into CI/CD, improve observability and tracing, contribute to API and end-to-end automation, and coach QA engineers on AI testing practices.

Provide escalated IT support across endpoints, identity, Microsoft 365, networking, security, collaboration tools, and conference-room AV. Manage user accounts, device provisioning, assets, licenses, tickets, documentation, training, and incident response. Build PowerShell and Microsoft Graph automations, troubleshoot recurring issues, support technology rollouts, and mentor technicians. The role requires advanced Windows and macOS support, Intune and Kandji expertise, strong communication, and 4–6 years of relevant experience.