Teams at Notabene

Own the full post-sales lifecycle for EMEA customers, including onboarding, adoption, business reviews, renewals, and upsells. Manage commercial relationships, pricing negotiations, and customer growth while serving as a technical contact for API integrations, transaction data, and webhooks. Guide customers through Travel Rule and stablecoin payment programs, monitor usage and risk, maintain HubSpot records, provide market feedback, and support occasional on-call duties.

Lead Solutions Architecture across complex enterprise sales, customer implementations, renewals, and expansion. Own technical customer relationships, design proofs of concept, resolve pre-sales issues, and partner with Sales, Product, Engineering, Marketing, and Customer Success. Build and coach the Solutions Architecture team, establish operating processes and metrics, identify market trends, influence product roadmaps, and develop executive-level relationships with financial institution and fintech customers.

Own enterprise customer relationships from implementation through adoption, renewal, and expansion across the Americas. Manage technical integrations, API discussions, Travel Rule and stablecoin payment programs, business reviews, pricing negotiations, upsells, and renewals. Identify growth opportunities across customer organizations, maintain executive engagement, coordinate with Sales and internal teams, provide customer insights, and keep HubSpot records current. Some after-hours on-call duty is required.