Teams at Norton Motorcycles

Lead CRM analytics strategy and measurement across the customer lifecycle. Build attribution and experimentation frameworks, improve Customer 360 and lead scoring, deliver actionable insights to marketing and sales, and drive personalization and conversion improvements across global CRM and MarTech ecosystems.

Manage day-to-day supplier quality for manufacturing: contain and resolve supplier non-conformances, lead root-cause investigations (8D, 5 Why), drive corrective actions, maintain records and KPI reporting, support audits and continuous improvement to meet IATF 16949/ISO 9001 standards.

Investigate, contain and resolve customer-facing electrical, electronic and software quality issues for motorcycles. Diagnose complex/intermittent faults across ECUs, CAN networks, wiring, sensors, actuators and vehicle software; lead root-cause analysis and corrective actions; define dealer diagnostics/repairs; support reflashing, calibration and field campaigns; monitor warranty data; provide technical reports, training and cross-functional liaison with engineering, manufacturing, suppliers and aftersales.