Teams at Norton Motorcycles

Leads company-wide operational excellence and continuous improvement across manufacturing, supply chain, engineering, quality, maintenance, and support functions. Drives Lean, Six Sigma, TQM, Kaizen, DMAIC, process standardization, problem-solving, quality improvement, productivity, cost optimization, dashboards, audits, and change management. Coaches leaders and employees, mentors improvement practitioners, establishes governance and competency frameworks, and ensures sustainable improvements in safety, quality, cost, delivery, productivity, and morale.

Lead CRM analytics strategy and measurement across the customer lifecycle. Build attribution and experimentation frameworks, improve Customer 360 and lead scoring, deliver actionable insights to marketing and sales, and drive personalization and conversion improvements across global CRM and MarTech ecosystems.

Manage day-to-day supplier quality for manufacturing: contain and resolve supplier non-conformances, lead root-cause investigations (8D, 5 Why), drive corrective actions, maintain records and KPI reporting, support audits and continuous improvement to meet IATF 16949/ISO 9001 standards.