Teams at Northwinds Services Group

Supervise accounts receivable and collections staff, oversee payment processing, reconcile chargebacks, refunds, adjustments, and work-in-progress accounts, create progress billing invoices, audit receipts, resolve discrepancies, produce reports, support field operations, and train new hires. The role also maintains accurate payment records, implements procedures, and ensures accounting accuracy across departmental activities.

Lead daily HVAC service and installation operations, managing technicians, installers, supervisors, scheduling, staffing, inventory, fleet maintenance, safety, customer satisfaction, productivity, budgets, and reporting. Support recruiting, onboarding, training, employee development, and performance management while partnering with senior leadership on strategy and operational improvements.

Supports company departments through data entry, record maintenance, customer service, and dispatch coordination. Answers customer calls, schedules service and emergency appointments, monitors technician routes and job status in ServiceTitan, manages vendor invoices and purchase orders, generates client invoices, and documents clear service notes for technicians and leadership. Requires a high school diploma, at least one year of customer service experience, and proficiency with Microsoft Office Suite; ServiceTitan experience is preferred.