Teams at Northwinds Services Group

Leads daily HVAC service and installation operations, including technician and supervisor management, scheduling, staffing, workload forecasting, inventory, warehouse activities, safety, and installation coordination. Drives customer satisfaction, monitors performance metrics, supports recruiting and employee development, resolves operational issues, and partners with leadership on strategy and company initiatives.

Generates sales opportunities through outbound calls and emails, engages prospective and existing customers, identifies needs, maintains accurate customer records, schedules appointments with sales teams, builds relationships, and meets monthly sales goals. The role requires professionalism, phone-based customer interaction, and collaboration with field teams. HVAC knowledge is a plus.