Teams at Northwestern Medicine

Maintains patient and provider data integrity across Northwestern Medicine systems, including Epic, MPI, EMPI, and clinical records. Reviews and corrects patient identity, chart, provider, merge, scan, fax, and imported-result issues; manages tickets and report queues; supports database loads, testing, quality checks, and workflow improvements. The role also processes medical records, uploads imaging, responds to internal and external inquiries, trains users, and supports HIM operations.

Performs complex physician professional-service coding by reviewing medical records and assigning CPT, ICD-10, HCPCS, and modifiers. Reconciles charges, resolves billing and Optum edits, supports claim appeals, identifies documentation issues, and provides coding feedback and training to physicians and staff. Maintains coding accuracy, productivity, compliance, and current knowledge of billing guidelines while collaborating with Patient Accounting, billing, and operational teams.

Coordinates clinical research studies throughout the protocol lifecycle, supporting principal investigators and interdisciplinary teams. Reviews study feasibility, maintains compliant protocols and procedures, monitors deviations, recommends corrective actions, and escalates concerns. Provides guidance and training to clinical research nurses, mentors staff, supports adverse-event response, and delivers clinical nursing support across inpatient and outpatient settings. Maintains clinical proficiency and participates in committees and quality initiatives.