Teams at NorthKey Community Care

Provides administrative support for intellectual and developmental disabilities programs, including processing and tracking waiver and program documentation, preparing monthly reports, and assisting with scheduling, uploading, and preparing assessments. The role requires strong organization, communication, listening, multitasking, prioritization, and time-management skills while supporting multiple IDD programs.

Monitors and supports contract providers serving individuals with intellectual and developmental disabilities. Guides providers on person-centered care, medical needs, risk reduction, documentation, regulations, training, and quality standards. Collaborates with care teams and agencies, provides technical assistance and care coordination, maintains HIPAA compliance, and addresses service or documentation gaps.

Provides billing support in an outpatient healthcare environment by submitting claims to third-party payers, posting charges, resolving billing issues, supporting clients and staff, and ensuring timely reimbursement. The role requires confidentiality, HIPAA compliance, attention to detail, and proficiency with electronic health records and Microsoft Office.