Teams at Nortech Systems

Directs strategic account management for technical manufacturing customers, leading customer support teams, retention initiatives, account metrics, issue resolution, contract and margin reviews, and new product introductions. Partners with sales, engineering, finance, production, and supply chain to improve customer satisfaction, delivery performance, profitability, and business growth. Oversees staffing, training, coaching, capacity planning, and escalated customer concerns.

Develops and leads automated test systems for electronic and electromechanical products in a manufacturing environment. Responsibilities include test architecture, software and fixture development, instrumentation integration, verification, calibration, troubleshooting, data analysis, documentation, and continuous improvement. The role establishes test methods and acceptance criteria, supports production, collaborates across engineering and quality teams, leads technical projects, coordinates suppliers, and mentors engineers and technicians.

Leads quality assurance for complex manufacturing processes and products. Responsibilities include internal audits, continuous improvement, inspections and testing, quality documentation, data and SPC analysis, root cause investigations, corrective actions, supplier and customer coordination, and compliance with quality standards. The role collaborates with engineering and production teams to resolve quality issues, maintain records, interpret specifications, and ensure product conformance.