Teams at NOCD

Develop and optimize content-driven product experiences, educational materials, lifecycle campaigns, landing pages, and growth messaging for a telehealth platform. Improve member journeys and conversion through experimentation, funnel analysis, qualitative insights, and performance data. Build AI-assisted personalization workflows while maintaining empathetic brand voice and clinical accuracy. Collaborate with Product, Engineering, Design, Marketing, Operations, and subject-matter experts.

Manage the full insurance claims lifecycle: verify eligibility, submit clean electronic claims, monitor and resolve rejections/denials, draft appeals, post and reconcile payments, handle member billing inquiries, and report RCM KPIs while maintaining HIPAA compliance and collaborating with clinical, finance, and member support teams.

The Provider Enrollment Specialist manages provider enrollment, ensuring compliance with regulations and guidelines, and maintains accurate records for mental health therapists.