Teams at NMI

Manage and improve NMI's MySQL database estate in a high-availability SRE environment. Administer multi-platform databases, design database architecture, tune performance, perform upgrades and backups, participate in on-call rotations and incident RCA, and collaborate with developers and stakeholders to ensure reliability and scalability.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Lead outbound prospecting to build enterprise and mid-market pipeline, run multi-channel campaigns, conduct discovery calls, qualify inbound leads, hand off opportunities to sales, and report on metrics while collaborating with Sales, Marketing, Product, and Engineering.