Teams at NISC

Provides customer support for operations software, researches and resolves issues with support teams and software engineers, documents solutions, maintains and audits member configurations, follows up on requests, assists with projects, and participates in product testing and documentation. The internship is onsite in Lake Saint Louis, Missouri, and requires strong communication, organization, problem-solving, customer service, and technical communication skills.

Implements and integrates utility AMI systems with NISC’s MDMS and CC&B platforms. Configures, tests, and maps meter data; leads VEE processes, data conversion validation, customer training, change requests, and application support. Manages project scope, timelines, expectations, vendor workflows, and customer communications across multiple short-term projects. Provides troubleshooting and after-hours support as assigned, with travel as needed.

Supports project managers and implementers with member project setup, documentation, and implementation activities. Gains exposure to electrical distribution analysis, electrical software, operational tools, and GIS while developing customer service, communication, problem-solving, and project support skills.