Teams at Nintex

The Senior Customer Success Manager drives product adoption and retention for a complex customer portfolio, managing relationships, onboarding, and growth strategies while ensuring value realization and proactive risk management.

Responsible for designing and implementing full stack solutions, ensuring code quality, and driving best practices while mentoring peers and collaborating with the team.

Lead a global IT support organization delivering service desk, end-user computing, endpoint management, knowledge management, and support service delivery. Own SLA/KPI performance, follow-the-sun operations, process improvement, incident/problem/change management, vendor and asset management, and compliance activities. Coach teams, drive automation/self-service, and partner with Infrastructure, Security, and business stakeholders to ensure a secure, consistent workplace technology experience.