Teams at Nimble

Provide hands-on technical support for customers using Nimble's APIs and data collection platform. Troubleshoot integrations, API and web extraction issues (captchas, bot detection, geo-restrictions), guide onboarding and implementation, investigate issues using logs and diagnostics, escalate and validate fixes with Product and Engineering, create documentation and knowledge base articles, and drive improvements to support processes and platform reliability.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals, and expansion. Build stakeholder relationships across data, engineering, product, and BI. Run QBRs/EBRs, monitor customer health, mitigate risks, influence product roadmap, and translate technical capabilities into measurable business value.

Lead and scale a global Customer Success team to drive net revenue retention, expansion, renewals, and adoption. Build scalable CS frameworks, partner with Sales, Product, and Finance, run executive reviews, and align customer outcomes with company goals.