Teams at Nile Bits, LLC.

The role involves providing technical support, integrating software solutions, troubleshooting issues, and collaborating across teams while ensuring client satisfaction and process improvements.

Design, build, maintain, and optimize scalable decoupled backend services using Python and Django. Own service lifecycle, troubleshoot production issues, improve performance, produce technical documentation, participate in architecture and design, mentor engineers, and use AI-assisted development tools responsibly.

Responsible for implementing and administrating ServiceNow CSM platform, including configuration, support, integrations, reporting, and continuous improvement to enhance customer service.