Nihon Kohden America Benefits Overview

Territory-based medical equipment sales role covering Ohio. Build relationships with hospitals, doctors, and care facilities; demonstrate products, negotiate contracts, meet quotas, and forecast sales. Maintain CRM records, resolve customer issues, attend trade shows, and support area personnel. Heavy travel (~80%) and vendor credentialing (vaccination proof) required; must reside in assigned Ohio territory.

Conduct and document medical device product complaint investigations per FDA and ISO requirements. Interface with customers and cross-functional teams to determine root cause, drive corrective/preventive actions, maintain complaint files, perform trend analysis, and support audits and regulatory correspondence.

Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.