Teams at NICE

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Designs and maintains scalable Snowflake and AWS data pipelines, warehouses, and lakes. Investigates production and customer data issues, performs root-cause analysis, and develops cloud-native solutions. The role also supports real-time processing with Kafka and Flink, CI/CD, automation, monitoring, reliability, performance optimization, and AI-enhanced engineering workflows.

Own strategic, high-value customer and partner accounts as the primary relationship leader. Build executive relationships, guide renewals and expansions, communicate business value, identify risks and opportunities, and coordinate Sales, Delivery, Product, governance, and technical teams. Serve as a trusted advisor to senior stakeholders while advocating for customer outcomes and commercial objectives. Regularly engage customers through meetings, calls, and travel.