Teams at NICE

Advises enterprise contact center customers on change management for technology implementations, process improvements, and AI-enabled capabilities. Leads workshops, develops PROSCI-aligned change plans, guides stakeholder engagement and communications, supports adoption and reinforcement, and coaches leaders and frontline teams through behavioral and workflow changes. Collaborates with business and application consultants to align change activities with transformation milestones and success criteria.

Manage and optimize mission-critical SQL Server databases in a 24x7 cloud environment. Responsibilities include installation, configuration, upgrades, monitoring, performance tuning, security, backup and recovery, replication, and Availability Groups. The role also involves collaboration with technical and non-technical stakeholders and maintaining database and application reliability.

Serve as a technical trusted advisor for key accounts: resolve complex technical issues, optimize customers' use of NiCE contact-center products, build strategic relationships, deliver training and presentations, identify product improvements from client feedback, and drive expansion and long-term retention.