NICE Benefits Overview

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Manages Manila office and facilities operations, including maintenance, vendors, space planning, workplace services, compliance, safety, sustainability, and CAPEX/OPEX budgets. Oversees facilities teams and outsourced partners, coordinates office events and employee inductions, manages landlord and supplier relationships, supports building projects and openings, and produces operational, financial, and compliance reports. Ensures adherence to Philippine statutory requirements, global KPIs, occupational health and safety standards, and sustainability objectives.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.