nib Group Benefits Overview

Manage corporate group and iwi accounts, including invoicing, renewals, policy transactions, member communications, payments, refunds, arrears monitoring, and billing issue resolution. The role supports internal stakeholders and members while maintaining accurate records, data integrity, confidentiality, and timely financial administration.

Performs business and systems analysis for software products supporting NDIS plan management, payment processing, and budget management. The role gathers requirements, analyzes APIs, systems, code, SQL, and data, contributes to solution design, maintains technical documentation and backlogs, manages minor incidents, and facilitates Agile ceremonies. It requires collaboration with stakeholders, architects, engineers, and product teams to deliver technology initiatives.

Manage corporate group and iwi insurance portfolios, including invoicing, renewals, policy transactions, member communications, premium administration, payments, refunds, and arrears. Investigate and resolve billing and policy enquiries while maintaining accurate, confidential records and meeting deadlines. The role requires strong administration, communication, customer service, prioritization, problem-solving, and Microsoft Office skills.