nib Group Benefits Overview

Provides personalized support to NDIS participants and representatives across phone, email, and digital channels. Responsibilities include onboarding guidance, explaining funding and pricing rules, resolving complex enquiries, handling invoice and payment questions, identifying risks, maintaining accurate records, and improving customer experience. The role requires empathy, clear communication, sound judgment, ownership, and problem-solving skills. NDIS or disability-sector experience is highly regarded.

Leads risk analytics, visualisation and reporting across the organisation, focusing on cyber and technology risk. Manages a specialist team, risk data warehouse, continuous control monitoring, automation and responsible AI initiatives. Develops executive and Board dashboards, ensures data quality, applies statistical and machine learning techniques, and provides independent second-line challenge on controls, risk appetite and regulatory obligations.

Support actuarial financial reporting for private health insurance, including month-end reporting, insurance liability valuation, capital and solvency analysis, regulatory reporting, claims analysis, and actuarial documentation. The role requires financial modelling, advanced Excel, stakeholder communication, and automation skills using tools such as SQL, Python, R, or VBA. Responsibilities also include management reporting, scenario testing, audit support, and continuous process improvement.