Nexus Cognitive Benefits Overview

Build and lead NX1's customer reliability function from scratch across Customer Support and Production Engineering/SRE. Design AI-native L1-L3 support, SLAs/SLOs, runbooks, monitoring, incident response, upgrade and change management, automation, and hiring. Operate across Cloudera and NX1-native stacks, coordinate with FDEMs and platform engineering, and deliver operational evidence for commercial interactions.

As a Strategic Account Director, you'll manage key accounts, drive expansion, build value models, foster executive relationships, and oversee crisis management while ensuring technical communication between clients and teams.

The Head of IT will manage day-to-day IT operations, including onboarding, asset management, vendor management, security controls, and compliance. This role requires leading migrations, establishing policies, and ensuring efficient IT delivery across a scaling organization.