Teams at Nextlane

Provide front-line application support for Nextlane software, handling customer requests via phone/email/chat. Diagnose and document issues, manage tickets, escalate complex problems to specialized teams, and contribute to knowledge bases and continuous improvement.

Coordinate professional services delivery by planning schedules, optimizing consultant utilization, balancing customer demand with resource availability, and supporting multiple regions and products. Manage invoicing authorization, documentation, purchasing, reporting, financial follow-up, and monthly closing activities. Track consultant skills, communicate schedules, support customers and partners, and facilitate cross-functional information sharing in an international, multilingual environment.

Lead a 30-person engineering organization building a cloud-native automotive SaaS platform, replacing legacy dealer management systems and delivering customer-facing AI products. Responsibilities include engineering strategy, delivery, scalability, reliability, organizational growth, architectural coherence, AI evaluation and cost management, and leading an agentic development transformation using Claude Code. The role requires technical credibility, strong executive communication, experience leading through managers, and a track record of shipping AI features and multi-tenant B2B SaaS at scale.