Teams at NextGen Healthcare

Administer, configure, integrate, and enhance Salesforce and related enterprise applications. Gather requirements, design processes, manage data quality and security, support users, conduct testing, develop functionality, and maintain integrations across Salesforce Cloud environments. Provide end-user training, production support, reporting, user administration, and guidance to stakeholders and junior staff.

Directs product strategy and manages product managers for healthcare financial software, focusing on practice management and revenue cycle management platforms. Owns product vision, roadmaps, lifecycle, customer research, market analysis, regulatory alignment, and cross-functional delivery. Requires deep healthcare RCM expertise, technical fluency in APIs, interoperability, and EDI, plus financial and commercial acumen. Leads innovation, stakeholder engagement, product performance improvement, and mentoring of high-performing teams.

Leads strategic planning, executive client relationships, and client success for revenue cycle management accounts. Develops client operating models, analytics-driven playbooks, and dashboards; identifies service improvements; oversees performance metrics, SLAs, risks, and client satisfaction; provides revenue cycle thought leadership; and supports service expansion and enterprise process enhancements.