Teams at NexGen Cloud

Provide L2 technical support for customers using the Hyperstack GPU cloud platform. Diagnose application, virtual machine, networking, and storage issues through APIs, logs, and Linux or Windows tools. Manage tickets through resolution, communicate with customers, escalate well-documented defects, identify platform incidents, and create troubleshooting guides and runbooks. Training is provided in OpenStack and Kubernetes, with progression toward junior infrastructure responsibilities.

Build and operate customer-facing products, APIs, backend services, CLI tools, and Kubernetes platform capabilities primarily in Go. Investigate production issues across applications, containers, Linux, networking, GPU drivers, and hardware. Develop automation, design reliable services, instrument systems for debugging, and contribute to product decisions across web, API, and CLI experiences.

Own end-to-end network design and delivery for GPU infrastructure deployments, translating customer requirements into physical build plans, coordinating third-party deployment partners remotely, managing multiple concurrent projects, troubleshooting post-deployment issues, and selecting suitable networking vendors and technologies.