Teams at Newlab

Leads day-to-day membership operations at Newlab Detroit, managing member relationships, onboarding, retention, renewals, facilities and service delivery. Coordinates cross-functional teams, vendors, contractors, technical spaces, and membership programming to ensure a high-quality member experience. Identifies service improvements, resolves issues, implements global standards, and supports startup companies in a fast-paced lab, manufacturing, and R&D environment.

Provides executive support to the Global Head of Business and SVP of Operations by managing calendars, scheduling meetings, coordinating travel, preparing agendas and materials, tracking action items, handling correspondence, organizing events, and submitting expenses. The role requires strong organization, discretion, proactive problem-solving, diplomatic follow-through, and comfort supporting multiple senior leaders across teams and locations.

Leads Newlab’s global Membership organization, overseeing product delivery, operations, P&L, budgeting, growth, member experience, systems, facilities coordination, and location teams. Develops scalable membership services, pricing, partnerships, onboarding, and operational processes while ensuring consistent experiences across physical and digital locations. Manages stakeholder relationships across startups, investors, corporates, and partners, and drives ecosystem value through data-informed improvements.