Teams at NewDay

Leads strategic aggregator marketing partnerships and owns partner-led customer acquisition strategy. Manages joint roadmaps, budgets, performance targets, funnel optimization, product visibility, commercial agreements, and risk controls. Uses conversion, acquisition cost, and funnel data to improve campaign and partner performance, identify growth opportunities, and inform customer journey enhancements. Collaborates with commercial, product, legal, and compliance teams while monitoring competitive trends and delivering ongoing improvements.

Lead and develop a team of Product Designers while overseeing end-to-end product design across digital products. Partner with Product and Engineering to create intuitive, accessible, customer-centred experiences, particularly acquisition and onboarding journeys. Apply user research, usability testing, prototyping and customer insight to guide decisions, improve conversion and maintain design quality across products and touchpoints.

Provides technical support and troubleshooting for end-user devices, Microsoft 365, collaboration tools, peripherals, and remote-working solutions. Manages device provisioning, deployment, patching, endpoint security, and lifecycle activities. Supports Microsoft Teams Rooms and event technology, improves service reliability, resolves recurring issues, maintains documentation, and contributes to governance, compliance, vendor management, and technical initiatives.