Teams at NewDay

Produce daily, weekly, and monthly reporting for Customer Operations, analyze trends and customer experience data, identify improvement opportunities, and develop reporting processes and tools. Collaborate with stakeholders to understand reporting needs and translate data from multiple sources into clear insights that support decision-making.

Serves as a trusted technical contact for strategic clients, investigating service issues and escalations using SQL, dashboards, monitoring, and service data. Coordinates Product, Engineering, Technology, and Operations teams to resolve blockers, translates complex technical information into clear client communications, and proactively identifies risks, recurring issues, and opportunities to improve service performance and client experience.

Manages customer communication journeys across channels, including statements, payments, and automated campaigns. Partners with cross-functional teams to improve customer experiences, analyze communication performance, manage budgets and approvals, and drive continuous improvement. The role requires strong stakeholder management, data analysis, campaign development, and operational communications expertise, with preferred experience in HTML, Salesforce Marketing Cloud, regulated industries, and customer testing tools.