NewDay
NewDay Benefits Overview
Career Growth + Development
Provides customized development tracks
Job training & conferences
Offers apprenticeship programs
Compensation + Benefits
Offers dental insurance
Offers health insurance
Offers generous parental leave
Offers life insurance
Provides a pension
Offers performance bonuses
Offers employee discounts
Work-Life Balance + Wellbeing
Offers paid volunteer time
Provides bereavement leave
Offers sabbatical leave
Offers gym membership
Company Culture
Offers a remote work program
Provides free snacks and drinks
Offers diversity-based Employee Resource Groups
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Software • Financial Services
Serves as a trusted technical contact for strategic clients, investigating service issues and escalations using SQL, dashboards, monitoring, and service data. Coordinates Product, Engineering, Technology, and Operations teams to resolve blockers, translates complex technical information into clear client communications, and proactively identifies risks, recurring issues, and opportunities to improve service performance and client experience.
Software • Financial Services
Manages customer communication journeys across channels, including statements, payments, and automated campaigns. Partners with cross-functional teams to improve customer experiences, analyze communication performance, manage budgets and approvals, and drive continuous improvement. The role requires strong stakeholder management, data analysis, campaign development, and operational communications expertise, with preferred experience in HTML, Salesforce Marketing Cloud, regulated industries, and customer testing tools.
