Teams at New York Pilates

Lead and operate the member support function: manage and develop the support team, handle escalations, oversee multi-channel communications, analyze support metrics and feedback, and implement scalable systems and automation to improve member experience and operational efficiency.

Lead and build the companys recruiting function: own full-cycle, high-volume hiring, source passive candidates, develop talent pipelines, partner with leaders, and improve hiring systems using data and feedback to scale teams across multiple locations.

Lead operations across NYC and Hamptons studios, drive revenue and KPIs, develop studio managers, support new studio openings, ensure brand consistency, and use data to improve performance and profitability.