New Era Technology Benefits Overview

Provides Tier 2 technical support for client environments through remote troubleshooting, network issue resolution, system configuration, installation, migration, patching, backups, ticket management, and documentation. Supports Windows, Mac, virtual machines, servers, desktops, SaaS products, and network technologies. Maintains customer satisfaction, participates in projects and process improvement, communicates with clients, and provides occasional on-call support with minimal travel.

Provides Tier 2 technical support through remote troubleshooting, network issue resolution, system configuration, ticket management, documentation, equipment upgrades, and customer communication. Supports VMware, Microsoft 365, Windows, macOS, servers, desktops, backups, virtualization, SaaS products, and network technologies. Participates in projects, process improvements, patching, migrations, and an occasional on-call rotation while maintaining high customer satisfaction.

Own full-cycle recruiting for technical roles, particularly senior engineering and architecture positions. Responsibilities include sourcing active and passive candidates, screening for technical fit, partnering with hiring managers on job descriptions and interview processes, coordinating interviews, extending offers, maintaining ATS records, and building talent pipelines. The role requires strong technical sourcing, recruiting compliance knowledge, organization, relationship-building, and the ability to work independently in a remote environment.