New Era Technology Benefits Overview

Drives recurring revenue growth for managed services by serving as a senior sales overlay and trusted executive advisor. Leads discovery, qualification, value-based selling, ROI/TCO analysis, business-case development, solution positioning, and account expansion across cloud, cybersecurity, networking, infrastructure, collaboration, and support services. Partners with sales, architecture, delivery, finance, operations, and technology vendors; enables field teams; develops repeatable sales frameworks; and aligns managed services operating models with customer business outcomes.

Designs, deploys, manages, and troubleshoots secure enterprise wireless and wired networks. Configures Cisco controllers and access points, performs Ekahau wireless site surveys, monitors performance, resolves connectivity issues, and implements network access controls using Cisco ISE and NAC. The role also analyzes RF coverage, applies 802.11 standards, collaborates with IT teams, communicates technical resolutions, and works full-time onsite in Auburn Hills, Michigan.

Provides first-line, on-site IT support across education-sector client sites in Whangarei. Responsibilities include responding to user inquiries, troubleshooting hardware and software issues, managing tickets, documenting resolutions, escalating complex problems, and collaborating with technical teams. The role requires strong customer service, communication, attention to detail, local site travel, and completion of timesheets. Familiarity with Windows, Azure Active Directory, firewalls, networking, wireless systems, and printers is desirable.