Teams at CDK Global

Manages dealership client success by driving adoption and utilization of CDK products, increasing customer value, reducing churn, and identifying revenue opportunities with Sales. Provides product guidance, training strategies, risk mitigation, reporting, presentations, and support resource direction. Maintains dealership relationships, retains at-risk clients, documents engagements in Totango, and travels up to 50% while driving up to 25%.

Leads planning, coordination, execution, governance, reporting, risk management, resource allocation, and process improvement for strategic programs. Partners with Product, Engineering, Marketing, Sales, Customer Operations, and other stakeholders to deliver initiatives aligned with organizational goals. Tracks schedules, performance metrics, budgets, dependencies, and risks while facilitating communication, meetings, status reporting, and post-program reviews.

Supports monthly financial consolidations, US GAAP financial statements, disclosures, reporting packages, account mappings, journal entries, audits, SOX controls, and process improvements. Partners with accounting, FP&A, tax, treasury, financial systems, and external auditors to ensure accurate and timely reporting.