Teams at CDK Global

Supports daily public cloud operations across AWS and Azure, monitoring infrastructure health, resolving incidents, optimizing performance and cost, assisting with deployments and CI/CD automation, and maintaining cloud security and compliance. Uses Terraform and Ansible to automate tasks, participates in on-call rotations, performs root cause analysis, documents procedures, and collaborates with engineering teams on troubleshooting and cloud best practices.

Designs, installs, tests, documents, and supports complex customer network and telephony solutions. Responsibilities include network discovery, needs assessments, physical and logical design, site-readiness evaluation, redundancy testing, configuration pre-testing, troubleshooting, installation support, proposal development, and automation of manual configuration tasks. The role collaborates with project management, sales, and installation teams while supporting Cisco voice and data networking environments.

Supports product managers on OEM and enterprise automotive service initiatives. Gathers dealer and stakeholder feedback, documents requirements and user stories, coordinates with Engineering, UX, and QA, and participates in Agile planning and releases. Analyzes product performance, customer satisfaction, retention, adoption, and loyalty metrics while helping improve scheduling, service experiences, maintenance programs, communications, payments, and customer retention solutions.