Teams at NeuroFlow

Leads strategic healthcare customer relationships for a B2B SaaS platform, owning post-sale implementation, adoption, value realization, renewals, retention, and expansion. Builds executive relationships across clinical, operational, financial, and technical stakeholders; identifies and closes upsell and cross-sell opportunities; manages account health, forecasts, business reviews, and recovery plans. Partners cross-functionally to improve customer outcomes, product adoption, revenue retention, and scalable customer success practices.

Serves as the clinical subject matter expert supporting sales, marketing, implementation, and client growth. Designs clinically credible product demonstrations, translates patient journeys and workflows into compelling narratives, supports discovery and RFPs, conducts readiness assessments and ROI analyses, develops clinical collateral, leads training, and advises clients on quality improvement and value-based care. Requires behavioral health clinical expertise, an active license or certification, healthcare workflow knowledge, and experience in health systems or health plans.

Build and maintain full-stack behavioral health technology features and services. Responsibilities include translating team goals into technical plans, designing APIs and services, evaluating technical tradeoffs, identifying risks, contributing to architecture, collaborating with product and QA, mentoring junior engineers, and improving testing and engineering practices. The role requires C#, TypeScript, .NET, modern frontend frameworks, databases, CI/CD, Docker, Kubernetes, and automated testing experience.