Teams at NeuraFlash

Designs and leads Amazon Connect and Salesforce contact center solutions for enterprise customers. Responsibilities include customer discovery, technology assessments, ROI development, architecture, API and cloud integrations, contact flow design, team mentoring, stakeholder communication, training, documentation, and project oversight. The role requires advanced AWS and contact center expertise, hands-on scripting, integration experience, troubleshooting skills, consulting or pre-sales experience, and relevant AWS and Salesforce certifications.

Designs and delivers Amazon Connect and Salesforce contact center solutions for enterprise customers. Leads discovery, technology assessments, ROI development, architecture, integrations, and cloud deployment discussions. Translates business requirements into contact center designs, oversees technical teams, manages stakeholder communications, and ensures projects meet quality, budget, and timeline goals. Provides customer training and documentation while guiding cloud infrastructure, automation, monitoring, security, and compliance practices.

Designs and leads AWS Amazon Connect and Salesforce contact center solutions for enterprise customers. Responsibilities include customer discovery, technology assessments, ROI development, architecture, integrations, infrastructure as code, contact flow design, project oversight, technical team mentorship, stakeholder communication, training, documentation, and executive strategy discussions. The role requires expertise in AWS cloud architecture, APIs, scripting, contact center platforms, monitoring, automation, and Salesforce Service Cloud.