NeuraFlash Benefits Overview

Designs and implements enterprise AWS solutions for contact centers, primarily using Amazon Connect and Salesforce Service Cloud Voice. Responsibilities include developing integrations, configuring cloud services, advising on technical requirements, leading development teams, conducting code reviews, troubleshooting, documenting solutions, and training users. The role requires programming proficiency, AWS architecture knowledge, infrastructure automation, CI/CD experience, and the ability to lead technical delivery with minimal direction.

Develop and implement enterprise AWS solutions for contact centers, primarily using Amazon Connect and Salesforce Service Cloud Voice. Responsibilities include integrations, REST API development, AWS configuration, solution design, code reviews, troubleshooting, technical advising, documentation, training, and leading development teams. The role requires programming in Python or JavaScript, AWS architecture expertise, infrastructure as code, CI/CD, and independent technical leadership on complex projects. Travel may reach 25%.

Lead Salesforce Sales Cloud implementations from discovery and requirements through architecture, configuration, development, QA, deployment, and launch. Own solution design, advise clients, support presales and demos, apply lifecycle and governance best practices, collaborate with AI and Salesforce teams, and mentor junior consultants. The role also contributes to thought leadership and stays current with Salesforce platform releases and features.